Australian POD Return & Refund Policy Generator

# Return and Refund Policy for My Australian Store Last updated: 29 August 2026 Thank you for shopping with **My Australian Store** (https://myaustralianstore.com.au). Because each of our items is custom printed and made-to-order specifically for you upon purchase, our return policy differs from standard mass-retail stores. --- ### 1. Made-to-Order & Print-on-Demand Policy All products sold by My Australian Store are custom-printed upon ordering. Because of the custom nature of on-demand manufacturing: - We **do not** accept returns or exchanges for change of mind, incorrect size selection, or buyer's remorse once an order has entered production. - Please consult our sizing charts and product specifications carefully before placing your order. --- ### 2. Damaged, Defective, or Incorrect Items (Guaranteed Replacement) If your order arrives damaged in transit, contains a manufacturing defect, or if you received the incorrect item or size from what was ordered, we will gladly replace it at **no cost to you**, or issue a full refund. #### How to Submit a Claim: 1. Contact our customer support team at **support@myaustralianstore.com.au** within **30 days** of receiving your package. 2. Include your **Order Number** and clear **photos** showing the defect, damage, or incorrect product label. 3. Once verified, our team will immediately arrange a priority reprint and dispatch, or process your refund. --- ### 3. Refunds & Replacements - **Replacements:** A new replacement will be printed locally and shipped with Australia Post tracking at our expense. - **Refunds:** Approved refunds are processed to your original payment method (Credit Card, PayPal, Afterpay, or Direct Deposit) within 3–5 business days. - **Store Credit:** You may also opt for instant store credit or a digital gift card voucher. --- ### 4. Lost Packages & Delivery Issues in Australia If your tracking status shows your package has been stuck or lost in transit for more than 10 business days across Australia, please notify us at **support@myaustralianstore.com.au**. We will lodge an official inquiry with Australia Post / StarTrack / Sendle and dispatch a complimentary replacement. *Note: We are not responsible for delivery failures caused by incorrect or incomplete shipping addresses provided at checkout.* --- ### 5. Australian Consumer Law (ACL) Guarantees Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. --- ### Questions & Customer Support For any questions regarding this policy or your order, please reach out to us at: - **Email:** support@myaustralianstore.com.au - **Website:** https://myaustralianstore.com.au